Safety & Basics

Start here if you are new to colored contacts.

Are colored contact lenses safe to wear?

Yes, when they fit your eyes, are handled cleanly, and are worn as directed. Stop wearing them if your eyes feel painful, red, or unusually irritated.

Can beginners wear moody colored contacts?

Yes. Start with a simple routine, read the wearing and care instructions, and give yourself extra time to insert and remove them.

Can I wear colored contacts every day or sleep in them?

You can wear them regularly if your eyes stay comfortable, but do not sleep in them. Follow the product's wearing time and replacement cycle.

Color & Prescription

Choose the look and prescription before checkout.

How do I choose a color for dark brown eyes?

Choose by the effect you want, not color name alone. For a natural shift on dark brown eyes, look for soft-edge brown, hazel, olive, or smoky gray designs with lower opacity. For a more visible change, choose higher-opacity gray, blue, green, or Glowy styles with a defined limbal ring. Real-eye photos are a helpful guide, but lighting, makeup, and your natural eye color will still affect the final look.

Will the color look exactly like the product photos?

Not exactly. The final effect depends on your natural eye color, lighting, makeup, and camera settings.

Do moody colored contacts come with prescription options?

Many styles offer prescription and 0.00 plano options. Check the prescription selector on each product page before adding to cart.

How do I order if my two eyes have different prescriptions?

Add the same style twice: once with the left-eye prescription and once with the right-eye prescription. Double-check the prescription and quantity before checkout.

Does Moody offer toric lenses for astigmatism?

Not yet. Moody currently carries spherical lenses only — we don't have toric lenses for astigmatism in our lineup yet. We're hearing strong demand and it's on our roadmap.

I have astigmatism. Can I wear Moody lenses?

Possibly. We currently offer spherical lenses only and don't yet have toric lenses made specifically for astigmatism. If your astigmatism is mild (less than −0.75), many optometrists approve spherical lenses via "spherical equivalent." Please consult your eye doctor before purchasing.

Wear & Care

Use and care basics for comfortable wear.

What is the difference between 1 day, 1 month, and 6 months lenses?

1 day lenses are single-use. 1 month and 6 months lenses can be reused within their cycle after opening if cleaned and stored correctly.

What should I do before wearing lenses?

Wash and dry your hands, check the lens is clean and intact, and make sure it is not inside out. For reusable lenses, soak them in fresh contact lens solution before first wear.

How do I clean reusable colored contacts?

Rub and rinse each lens with fresh multipurpose solution after removal, then store it in a clean case with new solution. For an extra-care step, you can use the TimeCapsule Sonic Lens Cleaner with fresh solution as directed, but it does not replace proper disinfecting or fresh storage solution. Never reuse old solution.

Can I rinse lenses with water or wear them while swimming?

Do not rinse or store lenses with water. Swimming or showering in lenses is best avoided because water can increase the risk of eye irritation or infection. If you cannot avoid water exposure, wear tight-fitting goggles, avoid opening your eyes underwater, and remove and clean or replace the lenses as soon as possible afterward.

What should I do if lenses feel dry, painful, or blurry?

Remove the lenses right away and stop wearing them. If pain, redness, blurry vision, light sensitivity, or discomfort continues, contact an eye care professional first. After your eyes are safe, contact moody support with your order number, product photos, and details of what happened for after-sales help.

Shipping

Delivery cost, tracking, and missing parcel help.

How much is shipping?

Standard shipping is 5.99 USD. Orders over 35 USD qualify for free shipping.

How long does shipping take?

Most orders need up to 2 business days to process, then delivery time depends on the destination.

Why has my tracking number not updated yet?

Carrier tracking can take 3-5 business days to update after processing. If it still does not move, contact support with your order number.

My package says delivered, but I did not receive it. What should I do?

Check your mailbox, front desk, neighbors, or anyone who may have accepted it. If you still cannot find it, contact the local carrier and share the case record with moody support.

Wear & Care

Use and care basics for comfortable wear.

Can I cancel or change my order after payment?

Email support@moodylenses.com within 2 hours after payment with your order number. Once the order is processed or shipped, it cannot be changed or cancelled.

Why did I not receive an order confirmation email?

Check your spam or promotions folder first. If it is still missing, contact support with the checkout email address.

What if I receive the wrong item or a damaged item?

Contact support with your order number, photos of the item, packaging, and shipping label. Keep the packaging until support confirms the next step.

What if an item in my order is out of stock?

Support will contact you with options such as waiting for restock, exchanging to another style, or refunding the affected item.

How long does a refund take?

After support confirms the refund, it may take up to 10 business days to appear depending on your bank or payment provider.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@moodylenses.com